Shipping policy

Last updated: 29 October 2026

Thank you for shopping with KRYVEX. This policy explains how your order is made and shipped, what it costs, and what to expect after you buy.

Made to order: production time

Every KRYVEX product is printed especially for you after you place your order. Production usually takes 2 to 3 working days. Products with special printing, such as all-over prints, can take longer, and the product page will say so. Your order is then packed and handed to our courier partner.

Delivery time

After dispatch, delivery usually takes 3 to 5 working days across India, depending on your pin code and the courier. In total, most orders reach you in 5 to 8 working days from the date you order.

These are estimates, not guarantees. Remote locations, public holidays, sale or launch periods, weather, courier delays and other events outside our control can add time. Working days do not include Sundays or public holidays.

Shipping costs

Shipping charges are calculated at checkout based on your location, order weight and the shipping method you choose. Free standard shipping may be available on selected orders, as shown at checkout.

Order tracking

When your order is dispatched, we will email you a confirmation with a tracking link, if the courier supports tracking. Tracking details can take 24 to 48 hours to start updating after you receive them.

Shipping destinations

We currently ship only within India. We do not ship outside India at this time.

Address accuracy

Please check your shipping address and phone number carefully at checkout. Contact us as soon as possible if you need to correct them. We can change an address only before your order is dispatched.

If a parcel is returned to us because the address was wrong or incomplete, the phone number was unreachable, or the delivery was refused or missed, we can send it again once the shipping charge is paid again.

Lost, damaged or delayed orders

Damaged, defective or wrong item: follow the steps in our Return & Refund Policy. Please record an unboxing video and contact us within 5 days of delivery.
Delayed order: if your order has not arrived within 12 working days of ordering, contact us with your order number and we will check with the courier.
Lost order: if the courier confirms that your parcel is lost, we will send a replacement or refund you.

Cash on Delivery (COD)

Cash on Delivery is available on selected orders. Because every product is made to order, we may contact you on WhatsApp or by phone to confirm a COD order before printing. If we cannot reach you or the order is not confirmed, we may cancel it. A small COD fee may apply and will be shown at checkout. Please keep the exact amount ready when your parcel arrives. If a COD order is refused or not accepted at delivery, we may not accept future COD orders from the same customer or address.

Order changes and cancellations

Because every product is made to order, we can cancel or change an order only within 12 hours of placing it, and only if printing has not started. After that, the order is in production and cannot be changed. Contact us as soon as possible if you need help. Approved refunds are made to your original payment method under our Return & Refund Policy.