Refund policy
Return & Refund Policy
Every KRYVEX piece is printed especially for you after you order. Because of this, we canβt accept returns or exchanges for change of mind or wrong size. Please check the size chart before you order.
Weβll fix it if:
- Your item arrives damaged or defective
- You receive the wrong item, size or design
- There is a printing error (faded, misaligned or incorrect print)
In these cases, weβll reprint and ship a replacement at no extra cost, or refund you if a replacement isnβt possible.
How to claim (within 5 days of delivery)
- Record a continuous unboxing video, starting before you open the sealed package. This is mandatory, and we canβt process claims without it.
- Take clear photos of the item, the outer package and the shipping label.
- Email kryvex.co@gmail.com with your order number, the video and the photos.
- Weβll review your claim within 2 to 3 working days and tell you the outcome.
Claims after 5 days of delivery canβt be accepted.
Refunds
- Approved refunds go to your original payment method within 5 to 7 working days. Your bank may need extra time to show it.
- Shipping charges are refunded only if the mistake was ours.
- [If you offer Cash on Delivery: COD refunds are made by bank transfer or UPI, and weβll ask for your details.]
Cancellations
You can cancel within [12 hours] of ordering, as long as printing hasnβt started. After that, we canβt cancel. Email us as soon as possible.
Not covered
- Wrong size ordered or change of mind
- Small color differences caused by screen settings
- Damage from washing, wear or misuse
- Wrong address provided by the customer, or failed delivery attempts
This policy doesnβt limit any rights you have under applicable consumer protection laws.
Contact: kryvex.co@gmail.com
Thank youu!!